We stand behind all of our products and your satisfaction is very important to
us. All purchases made from ILM (including all related website properties,
sales over the phone, and live event on-site purchases) are covered by the
following policies.

Offers/Coupons cannot be used in conjunction with each other unless
otherwise stated. Coupons are only valid during the advertised promotion
period. Prices are subject to change without notice. Gift Cards are non-

Physical Products
Most apparel items are fulfilled by 3rd party suppliers so we cannot refund or
exchange the item if you ordered the wrong size, have buyer’s remorse,
provide your address incorrectly, or have an unclaimed shipment returned to
our 3rd party fulfillment center. Shipments that go unclaimed and are returned
will be liable for the cost of a reshipment. If any address is considered
insufficient by the courier and is returned, you will be liable for reshipment
costs once we have confirmed an updated address with you. Any claims for
misprinted/ damaged/ defective items/packages lost in transit must be
submitted directly to within 10 days.
If you are not completely satisfied, simply return the physical product in NEW
condition, along with proof of purchase, within 10 days and you will receive a
full refund (less shipping and handling). You can contact

Digital Downloads
All digital and downloadable product sales are final. We do not offer digital
product refunds, once a download/digital access has been assigned to you
there is nothing we can retrieve back. If you are attempting to cancel your
automatic renewal of ILM please contact

If you have any problems accessing the digital content you have purchased
please contact
Digital  product purchases do not grant rights to the buyer to share, reproduce
or resell the product in any way.

Publicity Release; Information Sharing.
By attending any Event, you hereby irrevocably grant to ILM, affiliates,
designees, successors, assigns and licensees, the right to film and otherwise
record you and use your name, image and likeness in any and all media for
any purpose, including, without limitation, advertising and promotional
purposes as well as in, on or in connection with future ILM events and/or other
events produced by ILM or any of ILM affiliates and hereby release ILM and
each of the respective designees, successors, assigns, licensees and
affiliates from any liability with respect thereto.

Payment Plans
If a product or service is purchased utilizing a set payment plan the customer
is responsible for 100% of agreed-upon payments equaling the original
purchase price of the product. If any payments are not received, the entire
purchase is void and the payments made up to that point are forfeited to ILM
and will not be refunded. Access to any digital product or platform will be

ILM Training Access
You will receive access to the ILM platform for the amount of time that was
stated on the product description you purchased. If you have any problems
accessing the digital content you have purchased please contact so we can resolve the issue. Purchase of ILM
training module does not grant rights to the buyer to share, reproduce or resell
the product in any way.

Be sure to return to this Policy periodically to review the most current version
of the Policy. We reserve the right at any time, at our sole discretion, to
change or otherwise modify this Policy without prior notice; however, the date
of any effective changes shall be reflected at the top of this page and
upon request we will provide you with information regarding any changes

By purchasing any item, product or event from this website, you
acknowledge and agree to be bound by the terms and conditions set
forth in this Policy as well as the Terms of Use and Privacy Policy If you
do not agree to these Policies, please do not purchase anything, or enter
into any transaction with us.
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